TransUnion CIBIL Summit 2023

Breakfast and Networking

Welcome Note

Speaker - Rajesh Kumar, Managing Director and Chief Executive Officer, TransUnion CIBIL

State of Transunion

Speaker - Jason Laky, Executive Vice President, Financial Services 

Retail Lending Market Trends

Speaker – Sharada Patil, Head, Research and Consulting, TransUnion CIBIL

The Indian economy continues to be resilient with resurgence in credit industry built on strong fundamentals. While the global economy remains clouded with downside risks, India presents resilience and optimism.  

In this session, we will evaluate recent trends in credit activity, market sentiments and discuss their implications for lenders. We will be seeing detailed insights across four dimensions of demand, supply, consumer behavior and performance with a deep dive into opportunity for the top lending products. 

Break

Empowering Credit Inclusion - A Deeper Dive on NTC consumers 

Speaker - Nidhi Verma, Head, International Research and Consulting, TransUnion

As part of a Global Study conducted by TransUnion, we identified that new-to-credit (NTC) segment offers real growth potential, but common myths about these consumers must first be debunked. This will help lenders to lend more confidently to this segment, and better understand this potentially neglected and credit-invisible consumer segment. 

 In this session, we will highlight the importance of NTC consumers from a growth perspective and discuss their behavioral and demographic features. By understanding their credit journey, lenders will be better able to identify segments for acquisition opportunities. 

Understanding Younger Generations: The Next Growth Engine

Speaker - Rashmi Bhurani, Sr. Consultant, Research and Consulting, TransUnion CIBIL

India has large young population (approx. 60% below 35years) with 20.5 crore credit-active individuals and is on path to reach 30 crore by 2025. As Generation Z consumers continue to mature into adulthood, and Millennials turn tricenarian their need for credit is expected to change. The preferences of younger generation comprising of Gen Z and Millennials are shaping the market. Identifying and targeting these consumers with convenient channels and relevant products is the key to solving for growth in these generations.

In this session, we will analyze credit participation and performance of the younger generation and benchmark it against their previous generation of same age bands from years earlier, observing the similarities and the differentiating trends between the two generations to help lenders identify growth opportunities for this growing segment. We will share TransUnion’s perspective on a customer lifecycle approach that lenders can adopt for creating and managing for growth within generations with appropriate generation specific growth strategies.

Identifying Profitable Personas for Portfolio Growth

Speaker - Saurabh Sinha, Head, FinTech and E-commerce, TransUnion CIBIL

Lenders often find it challenging to find the correlation between customer segmentation using traditional methods and actual credit performance associated with those segments. Lenders need to take a multi-layered approach in segmenting their customers by adding layers based on borrowers' debt management behavior. This type of segmentation will establish credit personas that enable lenders to have a more accurate picture of their portfolios’ good to bad ratios to make better decisions.

In this session, we'll unpack the multiple dimensions contributing to the various personas within the credit market, how the changing economic environment and the consumer sentiment has contributed to the migration in persona types and identify which segments lenders need to target for profitable growth.

Lunch

MSME Lending Market Trends 

The MSME sector forms the backbone of India’s economy and can act as a catalyst for growth. There is a strong bounce back post COVID for MSME credit. Insights show that only about one-third of MSMEs in India are served through the formal credit ecosystem, indicating significant opportunities for increasing credit penetration in this key sector. This paves the huge runway available for tapping growth in the MSME segment. This session will cover the latest market insights on the MSME sector and try to answer how deeper understanding of MSME credit attributes support the growth strategy for MSME to be the next retail.

MSME - Targeting New to Credit for Growth

Speaker - Vipul Mahajan, Head, Commercial Business, TransUnion CIBIL

India has estimated 63 million MSMEs of which only 25million ever credited. There is a huge runway for NTC lending in MSMEs and with the digitization of information available about MSMEs, we will observe a very rapid addition on NTC in MSME lending. These enterprises need timely flow of credit to run business operations smoothly and manage cash flows. In this session, we will leverage insights into micro enterprises to help lenders develop data-driven credit strategies and drive growth opportunities for lending to the New to Credit segment.

Closing

Speaker – Bhavesh Jain, Chief Revenue Officer, TransUnion CIBIL